AI Chatbots for Business: How They Capture Leads on WhatsApp and Websites

Customers message at 11 PM and expect a reply. An AI chatbot can answer instantly, collect details and pass a qualified lead to your team in the morning.

What an AI Chatbot Can Do

• Answer FAQs about services, pricing ranges and timelines
• Ask qualifying questions: service, budget, city, timeline
• Share brochures, demo links and portfolios
• Book a call slot
• Save the conversation and lead in your CRM
• Hand over to a human for complex queries

Best Use Cases

• IT & software companies – pre-sales questions
• Schools and coaching – admissions enquiries
• Clinics – appointment requests
• Real estate – project details and site visits
• Ecommerce – order status and product questions

Best Practices

1. Train the bot only on approved information
2. Always offer "talk to a person"
3. Keep messages short and friendly
4. Review conversations weekly and improve answers

Infowave Technologies builds AI chatbots and custom AI software for WhatsApp and websites.